A secure, enterprise-grade platform that helps Australian disability care providers manage participants, staff, and compliance from one connected system.
MaxPilot is an enterprise software platform built for Australian disability care providers operating under the NDIS (National Disability Insurance Scheme). It brings participant records, staff operations, scheduling, claims, and compliance together in a single secure system, replacing the fragmented spreadsheets and disconnected tools many providers rely on. The result is a dashboard ecosystem — separate, role-specific views for admins, managers, and staff — built for the scale and sensitivity of real care operations.
The Challenge
NDIS care providers manage a demanding mix of people, paperwork, and regulation: rostering staff against participant needs, tracking claims through PRODA, keeping compliance documentation current, and giving every role — from admin to frontline support worker — the right information without overexposing sensitive data. Off-the-shelf tools weren’t built for this workflow, and providers were losing time to manual processes and disconnected systems.
The Solution
Shailee helped build MaxPilot’s web application on an enterprise-grade architecture designed for the scale and sensitivity of care operations — a secure database, scalable cloud infrastructure, and automated workflows that connect scheduling, claims, and compliance rather than leaving them siloed. Access is governed by role, so admins, managers, and staff each see a dashboard scoped to what their job actually requires, and the platform is fully responsive so staff can check schedules or complete forms from a mobile device in the field.
Key Features
Participant management with complete care records
Staff management with role-based access control
Scheduling, rostering, and shift management
Claims management with PRODA integration
Compliance management and digital forms
Billing and invoicing
Reports and analytics
Separate Admin, Manager, and Staff dashboards, accessible on mobile
In-app notifications
Services Delivered
UI Development
Frontend Development
Backend Development
Dashboard Development
API Integration
Database Architecture
Performance Optimization
Quality Assurance
Business Impact
MaxPilot gives care providers one system for workflows that used to run across several — scheduling, claims, compliance, and reporting all connect through role-based dashboards instead of manual handoffs. For an industry where accurate records and timely claims directly affect care and revenue, that consolidation is the point.
